Mery Morelli | Say Hueque Argentina Journeys Staff Interview

Mery MorelliInterviewed in 2018

Mery has a university degree in Tourism & Hotel Administration. She is part of the team of Say Hueque and has been working in tourism industry, as a sales and tour guide, for the last 11 years. She really loves the beautiful country of Argentina which has so many highlights to offer, such as the North with its Andean culture and colorful mountains; the Northeast with its amazing Iguazu Falls; the South “La Patagonia”, with the snowed mountains, glaciers and landscapes, perfect for trekking lovers; and of course its capital, Buenos Aires, a multicultural and eclectic city.

What inspired you to join the team at Say Hueque?

The spirit of Say Hueque is unique. I have been working during last 11 years in tourism, and once I arrived here I realized that the energy of the employees, the tailor made travels, and passion to offer the best experience to our passenger made me confident that I was in the right place.

How would you describe the spirit of Say Hueque?

We have as a leitmotif the know phrase: We are not a team because we work together. We are a team because we respect, trust, and care for each other. This is our spirit, and the backbone of the company.

Describe a typical day at work for you.

I am part of the “Walk In”, a department dedicated to people who are already in Buenos Aires and want to discover Buenos Aires, and also travel inside Argentina or Chile.

We receive passengers from all around the world in our office. I really love this kind of exchange due to being able to correspond directly to the traveler about what he/she likes most, and I can offer experiences according to their preferences and interests.

What is your favorite part of your job?

I like to know the traveler—their interests in traveling and what they hope to get out of their trip. If they prefer cultural tours, going on adventures, spending time with other people, or sharing a day with a local guide only.

This is my favorite part, working with people that are traveling and looking to have the best experience—and I get to be part of making that happen!

What challenges do you face in your work and how do you work to overcome them?

The main challenge is trying to offer exactly that passenger is looking for, and not just something similar. That is why we have to be informed and updated about destinations and new experiences in places that we offer trips. We need to know if routes have changed, if the relationship with a place is still responsible tourism, etc.

And we have to be also very active in our communications to be able to transmit the interesting and correct information and finally get a positive answer.

Why did you initially start working in tourism?

I love travel and also I love to create experiences for people to get to experience this beautiful country and the surrounding areas.

What do you love about traveling? What are some of the major lessons you have learned in your travels?

I love to soak up of the culture, meet people, experience new landscapes, and to immerse myself into the place that I am visiting. I think the most important lesson is that we are all different and we have to respect all the traditions, culture, and local rules of places around the world. It is important to share experiences with locals. 

How do you assist people in answering their questions and providing them with information?

People come to our agency looking for experts on Argentina, and it is my obligation to provide all of the information, knowledge, and expertise I have to them.

I am in constant training about services, hotels, and tours that we can offer to our travelers.

What does meaningful travel mean to you?

I think it is very subjective, but I also think it is when the travel met all my expectations.

Are there important things for people to know when traveling and experiencing new cultures?

It important to have all the information about where they are going. If you are crossing oceans, and flying for hours, to come to meet other landscapes and cultures, you have to do research to get maximum value from the place that you are visiting.

What is your favorite part of Argentina to share with others?

El Chaltén. It is trekking capital of Argentina, located inside of Los Glaciares National Park. There are to many paths to make self-guided, starting from the little town of El Chalten, that it is in the middle of mountains. Every trail has spectacular views.

If you could go on any trip with Say Hueque, where would you go and why?

I would love to go to Patagonia! You can enjoy of peaceful landscapes and magnificent nature.

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