Contact MHRA - GOV.UK
Customer Services
10 South Colonnade
Canary Wharf
London
E14 4PU
View a map showing our location
Main Telephone (weekdays 9:00 -17:00): 020 3080 6000
Fax: 0203 118 9803
See our
To to reproduce or re-use any MHRA material see our guidance.
No deal Brexit enquiries
For enquiries relating to the Agency’s planning and procedures in a no deal scenario, see the below email contacts.
Please view the relevant no deal guidance before getting in touch.
Importing and exporting
Marketing authorisations, variations and licensing guidance
Medicines for children
Pharmacovigilance
Regulatory and pharmacovigilance submissions
Medical devices
NIBSC
News centre
Press enquiries: 020 3080 7651
Out of hours: 07770 446 189
Accounts receivable
Telephone: 020 3080 6533
Accounts payable
Suppliers:
- A to F – 0203 080 7166
- G to L – 0203 080 6720
- M to Z – 0203 080 7111
Clinical trials of medicines
If you are checking the status of a clinical trial submission, have a general clinical trial query or a technical query regarding an application you have submitted or plan to make:
Telephone (weekdays 8:30-16:30): 020 3080 6456
Defective medicines reporting centre
Email: dmrc@mhra.gov.uk
Report a defective medicine through the Yellow Card Scheme
DMRC (office hours) 020 3080 6574 (08:45 to 16:45 Monday to Friday)
DMRC (out of hours) 07795 641 532 (urgent outside of normal working hours, at weekends or on public holidays)
Medical Devices
For medical device enquiries relating to:
- Regulatory advice
- Classification or borderline
- Clinical investigations for devices
Contact: devices.regulatory@mhra.gov.uk
For enquiries relating to compliance issues for medical devices contact: Devices.compliance@mhra.gov.uk
Medical devices adverse incident centre
Enquiries about reporting adverse incidents involving medical devices
Telephone: 020 3080 7080
Report a problem with a medical device via the Yellow Card Scheme
Medicines enforcement
Enquiries about potential illegal dealings with medicines
Telephone (weekdays 9:00-17:00): 020 3080 6330
Telephone (out-of-hours emergency): 020 3080 6701
Email: casereferrals@mhra.gov.uk
Report suspected counterfeit medicines via the Yellow Card Scheme.
Telephone: 020 3080 6330
Email: counterfeit@mhra.gov.uk
Manufacturer and wholesale dealer licences (medicines)
Enquiries about applications for licences and registrations covering manufacturing, wholesaling, brokering and importing of medicines and active substances
Telephone: 020 3080 6844
Email: pcl@mhra.gov.uk
MHRA medicines portal helpdesk
Telephone: 020 3080 7100
Regulatory information service (RIS)
RIS acts as the single main point of contact for marketing authorisation holders of medicines and their representatives.
Telephone (weekdays 9:00 -17:00): 020 3080 7400
New licence applications : RIS.NA@mhra.gov.uk
Variations: variationqueries@mhra.gov.uk
PLPI (all application types): RIS.PLPI@mhra.gov.uk
Whistleblower referrals
Please contact the whistleblowing section if you are reporting on issues as an employee, ex-employee or third-party employee of the company or organisation in question.
Email: whistleblower@mhra.gov.uk
Telephone: 020 3080 6447
All other enquiries about potential illegal dealings should go to Medicines Enforcement.
Distance Selling Logo
Enquiries about applications and registrations for Distance Selling Logo
Email: dsl@mhra.gov.uk
Telephone: 0203 080 6096
Submission enquiries
Enquiries to our Information Processing Unit about how to send regulatory submissions to the agency and validation issues.
Email IPUenquiries@mhra.gov.uk
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